What must be included in the board's complaint resolution procedures?

The identification and inclusion of information about the parties to the complaint and its resolution in the board's complaint resolution procedures is essential for ensuring transparency and accountability. This information helps to clarify the context of the complaint, establishes who is involved in the dispute, and provides insight into how the resolution was reached. By outlining the particulars of the complaint, the procedures facilitate better understanding and allow for the evaluation of the handling process, which can be important for all parties involved.

In contrast, having simply the results without details fails to provide the necessary context that could lead to better practices in the future or help other stakeholders understand the nature of the issues faced. Confidentiality agreements, while important for protecting sensitive information, do not address the need for clarity and accountability in the resolution process. Similarly, a list of prohibited actions for service providers is relevant to set expectations and rules but does not facilitate the understanding of how specific complaints are managed and resolved.