What is the purpose of informing the complainant about the status of their complaint?

The purpose of informing the complainant about the status of their complaint is primarily to maintain transparency in the investigation process. Keeping the complainant updated fosters trust between them and the organization handling the complaint. Transparency allows the complainant to understand how their complaint is being addressed, what steps are being taken, and helps manage their expectations regarding the outcome. This open line of communication is essential in demonstrating that the complaint is being taken seriously and that the organization is committed to upholding standards and addressing concerns properly.

While the satisfaction of the complainant and the potential for them to provide further information might be important, the fundamental aim of keeping them informed is to ensure transparency throughout the process. This not only enhances the credibility of the investigation but also encourages a collaborative atmosphere where the complainant feels valued and involved.