What information must the board maintain about complaints filed with it?

The information that the board must maintain about complaints filed with it includes the parties to the complaint and the investigation results. This is crucial for transparency, accountability, and proper record-keeping. By documenting who is involved and the outcomes of investigations, the board can effectively track patterns, ensure consistent handling of complaints, and provide a basis for any actions taken in response to those complaints.

This information is also important for maintaining the integrity of the private security industry and can assist in future decision-making regarding licensing and operational oversight. Keeping thorough records helps to ensure that all complaints are treated fairly and that the rights of all parties involved are protected throughout the process.