How often must the board notify the parties involved in a complaint about its status?

The requirement for the board to notify the parties involved in a complaint "periodically until final disposition" reflects the commitment to transparency and communication throughout the complaint process. This ensures that all parties are kept informed about the progress and status of an ongoing complaint, which is vital for maintaining trust in the process and allowing involved parties to have a clear understanding of how their issue is being handled. Periodic updates can include information on any hearings, decisions, or actions that have been taken regarding the complaint, ensuring that no party feels neglected or uninformed. This approach fosters an atmosphere of accountability and fairness, aligning with regulatory and ethical standards in complaint management.

In contrast, notifying only at the beginning or solely upon request may not provide adequate communication about the ongoing status, which could lead to frustration or confusion for the parties involved. Monthly updates might be excessive in some cases, especially if there is no significant development to report. Thus, the periodic nature of the updates strikes a balance between keeping parties informed and not overwhelming them with unnecessary information.