Can the department or board conduct undercover investigations according to the Texas Private Security Act?

The correct response regarding whether the department or board can conduct undercover investigations according to the Texas Private Security Act is that they can do so to determine compliance with the chapter. This provision is integral to maintaining regulatory oversight and ensuring that businesses in the private security industry adhere to the laws and regulations set forth in the Texas Private Security Act.

Undercover investigations may be necessary to gather evidence of non-compliance or to observe the practices of security businesses in real-time. This helps the department or board take appropriate action against violations, ultimately aiming to protect the public and ensure high standards within the industry.

In contrast, the other options do not accurately reflect the authority of the department or board. The assertion that they are not allowed to conduct undercover investigations overlooks their need to ensure compliance. Suggesting that investigations occur only if the business owner is unaware misrepresents the intent and legality of inspections aimed at compliance. Lastly, indicating that investigations happen only upon the owner's request implies a lack of proactivity in regulatory oversight, which is counter to the responsibilities of the department and board.