According to the Act, what must the board's procedures regarding alternative dispute resolution be based on?

The correct answer is based on the requirement that the board's procedures for alternative dispute resolution must adhere to any model guidelines issued for state agencies. This emphasizes the importance of consistency and standardization across state government practices. By relying on established model guidelines, the board is able to ensure that its procedures align with effective and recommended practices that have been vetted for efficacy. This approach not only fosters fair and effective dispute resolution but also ensures that state agencies have a reliable framework to follow, which can ultimately enhance public trust in the resolution process.

While state and federal compliance standards, local government regulations, and industry best practices may influence procedures, the primary directive in this context is to specifically follow the model guidelines set forth for state agencies. This ensures that the board's processes are in alignment with the higher level of governance applicable to all state entities.